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About Us

WHO WE ARE

ONLINE MARKET PLACE

crossroads is an online market place and SaaS software company transforming the experience for all automobile assistance and repairs. Wide range of dependable and quality services for emergency road side assistance, flat beds, tow trucks and garage repairs. We had changed the way automobile care businesses acquire and service customers. We bring transparency to the whole process.

OVER A MILLIONS CLIENTS

The genesis of our market place model comes from our expertise in handling the road side assistance for over a million clients across our B2B and B2C portfolios.

LARGE NUMBER OF SERVICES

It was difficult to find trust worthy qualified local mechanics who could provide quality service at fair price. crossroads however now offers a market place that allows customers to auction their repair jobs, compare quotes from nearby garages, read customer reviews and book service with repair shops that provide high quality service in neighborhood.

07

Years

Experience of 24X7 Roadside Assistance

300

On Road Assistance/Day

Assistance Repair every 5 minutes

07

Lakhs

Number of times services delivered

15K

SOW Services since April'17

Quick oil change car services As per clients convenience

1.8L

User Base

Subscribers on the platform

27

Cities

Crossroads own Presence & coverage

~12K

3rd Party network

3rd party vendors/ Mechanics covering 4,140 locations

21+

Clients

B2B & B2B2C clients onboard across the country.

89.6%

Accuracy

In delivering the service within 30 Minutes

M

Our Mission

Providing “One Stop Solution” catering to the lifecycle needs of the vehicle including providing car services, auction your repair, garage locator, door step car service, Deals & Offers in car repairs, besides RSA

Plans to increase Crossroads Empanelled & Branded Garage network to 5,000 over the period of 3 years

Company Timeline

  • 2011

    • Mar 2011

      Started

      Started as an offline Road-side Assistance provider in Delhi

  • 2011-2014

    • Mr. Harish started the business with a vision to grow it into a one of the largest Road –side assistance provider brand in India

    • Grew B2C operations in 12 cities & user base to over 1.8 lakhs customers

    • Established key business tie – ups with the Auto OEMs and components manufacturers

  • 2015

    • Raised INR 7 Cr. from Sixth Sense Ventures

      • Built strong and experienced management team
      • Shifted to a Hybrid model/Online cum Offline model recognizing the change in consumer behavior
      • Started developing the required tech infrastructure both front end & back end to support the new hybrid business model

    • With tech platform, shifted to hybrid business model catering to “On – Demand Road Side Assistance” service requirement on both subscription and pay per use model

    • Smell maps across 29 cities catering to various B2B & B2C customers.

    • Developed key strategic and business tie – ups with New age Tech companies, State Governments, Insurance companies etc

    • Single platform for all car needs, RSA, Service , Garage network, Insurance, auto service deals n offers, Service Auction, garage locator.

  • 2016

    • Feb 2016

      • Developed integrated interactive marketplace platform (App/WebApp) – Providing consumer easier way to access the services provided
      • Developed the Back-end ERP system connecting & integrating all the garage network onto a single platform enabling more monetization avenues and to get real time updates, convenience for the clients to locate garage bear them, check deals n offers across garages, auction their car service to get best offer.

    • March 2016

      • With a view to provide complete eco-system of solutions launched towing & other repair related services through its network
      • Acquired MeriCar to scale up the garage network pan India
      • Over 12,000 third party service partners & over 5 Crossroads Branded Garage network across India

  • Want to know more?
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crossroads is a leading Indian RSA company with the largest service network and own infrastructure. A consistent performance record over last 7 years spells quality, safety & peace of mind for our rapidly expanding user base which includes leading corporates and individual customers.

Quick Links

Call Us

Delhi NCR : 011-47090909

Address

NEW DELHI

Email

care@crossroadshelpline.com

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Disclaimer: All payments made by the customers are inclusive of applicable taxes, unless mentioned separately.